FOR PROVIDING EDUCATIONAL COURSES
of IT Focus Academy s.r.o., Company ID 23442573, registered office at Novotného 1279/1,
Hlubočepy, 152 00 Prague 5, registered in the Commercial Register at the Municipal Court in
Prague, Section C, Insert 427177 (hereinafter referred to as “Provider“)
I. Definitions
a. “Terms” means these General Terms and Conditions, which regulate the rights and obligations of
the Provider and Customer in connection with providing courses.
b. “Customer” means a natural person over 18 years of age, with full legal capacity, who has
concluded a Service Agreement with the Provider. The Customer acts as the legal representative of
the Participant or is the Participant themselves and is the contracting party with the Provider.
c. “Participant” means a person who actually participates in the Course, either personally (if adult),
or as a child on whose behalf the contract was concluded by a legal representative.
d. “Course” means an educational activity organized by the Provider, intended for children or
adults, focused primarily on information technology, programming, robotics and related topics,
conducted in the form of regular or one-time lessons, in-person or online, under conditions
established by the Service Agreement and these Terms.
e. “Contracting Parties” means the Provider and Customer, “Contracting Party” means the
Provider or Customer.
f. “Service Agreement” means an unnamed contract pursuant to § 1746 para. 2 of the Civil Code
regarding participation in a course concluded between the Customer and Provider, the content of
which is the Provider’s obligation to ensure the participant’s opportunity to participate in the course
and the Customer’s obligation to pay the course fee and comply with the Terms. The Service
Agreement is concluded by the Customer’s approval of these Terms when purchasing the Course.
g. “Course Fee” means the price for participation in a specific course, determined by the Provider
and stated in the course offer or enrollment confirmation.
h. “Lesson” means an individual teaching unit of a given Course.
i. “Webové stránky” means the Provider’s website available at https://itfocusacademy.com, through which
course enrollment takes place and information about course offerings, contacts and other services is
published.
j. “Services” means activities provided by the Provider to the Customer and Participant within the
contractual relationship according to the specific course offer. Services may consist primarily of
organizing courses, teaching, communicating with parents or participants, providing educational
materials, managing access credentials or issuing certificates of course completion.
k. “Civil Code” or “CC” means Act No. 89/2012 Coll., Civil Code, as amendedl. “Personal Data” means any information about an identified or identifiable natural person that the
Provider processes in connection with its activities, in accordance with applicable legal regulations,
especially GDPR.
m. “GDPR” means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27
April 2016 on the protection of natural persons with regard to the processing of personal data and
on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection
Regulation).
n. “Personal Data Processing Principles” means a document issued by the Provider that
establishes rules and procedures for processing Personal Data and informs data subjects about their
rights in accordance with GDPR, available at [https://itfocusacademy.cz/wp-content/uploads/
2025/08/Beru-na-vedomi-Zasady-zpracovani-osobnich-udaju.pdf].
II. Introductory Provisions
a. The Terms regulate, in accordance with the provision of § 1751 para. 1 of the Civil Code, the
mutual rights and obligations of the Contracting Parties arising from the Service Agreement or in
connection with it.
b. The User concludes the Service Agreement remotely through the Website, by sending a
registration (enrollment) in the course by the Customer and its confirmation by the Provider. An
integral part of this process is the Customer’s consent to these Terms and to the Personal Data
Processing Principles.
c. Based on the Service Agreement, the Provider undertakes to provide the Customer with Services
corresponding to the description of the specific course and the Customer undertakes to pay the
agreed Course Fee and comply with these Terms.
d. These Terms form an integral part of the Service Agreement and are binding on both Contracting
Parties for the entire duration of the contractual relationship until complete settlement of all mutual
rights and obligations.
III. Course Enrollment and Contract Conclusion
a. Demo lesson registration. The Provider may offer interested parties the opportunity to
participate in a free demo lesson before starting a full course. The interested party fills out a
registration form on the Website, where they provide basic information about the Participant (e.g.,
name, age, previous experience) and possibly the legal representative’s details. After submitting the
registration, the Provider confirms the demo lesson date. Participation in the demo lesson is non-
binding and does not establish a right to participate in the follow-up course.
b. Binding course enrollment. Based on interest in the course, the Provider sends the Customer an
email link to the final enrollment (course order), which includes selecting a specific course,
completing identification data and chosen payment method. Sending a properly completed
enrollment to the Provider constitutes a proposal to conclude a Contract. The Service
Agreement is concluded at the moment of delivery of enrollment confirmation from the
Provider to the Customer’s email. This confirmation typically contains a summary of the ordered
course and payment details.c. Enrollment rejection. The Provider reserves the right to reject an enrollment and not conclude a
Service Agreement, especially for capacity or other objective reasons preventing acceptance of the
enrollment. The Customer will be informed of this fact without undue delay. The Provider may also
offer an alternative date or another course. Without enrollment confirmation from the Provider, the
Customer has no right to participate in the course.
d. Child enrollment by legal representative. A child’s enrollment may be submitted by any of their
legal representatives. It is assumed that the parent acting during enrollment does so with the consent
of the other legal representative. The Provider acts in good faith and is not obligated to verify this
consent. If the Provider has demonstrable knowledge of the other legal representative’s
disagreement, the Provider may temporarily suspend processing the enrollment until the situation
between the parents is clarified.
e. Information provided in enrollment. The Customer is obligated to provide true, complete and
current information about themselves and the Participant in the enrollment. In particular, they are
obligated to inform the Provider of all facts that may affect the course of instruction or child safety,
such as health limitations or specific educational needs. This information serves to adapt instruction
to the child’s needs and the Provider handles it in accordance with relevant legal regulations and
Personal Data Processing Principles.
f. Form of contract conclusion. The Service Agreement is concluded remotely in the above-
mentioned manner. A written contract is not prepared separately — conclusion means mutual
confirmation of the proposal and acceptance of the contract through electronic communication, not
the issuance of a document explicitly called a “Contract.”
g. Informational character. The presentation of courses on the website has only an informational
character and is not a proposal to conclude a contract within the meaning of § 1732 para. 2 of the
Civil Code.
IV. Course Fee Price and Payment Terms
a. Course fee amount. The price for a specific course is stated in its offer on the Provider’s Website.
The course fee is typically set as a one-time amount for the entire course (for example, for a
semester cycle of lessons). In individually agreed cases, installment payment may be allowed. The
possibility of installment payment is above-standard and must be explicitly agreed upon during
registration.
b. Payment method. The course fee is paid by bank transfer to the Provider’s account, the details of
which are stated in the enrollment confirmation or on the issued invoice. The day of payment is
considered the day the amount is credited to the Provider’s account. In the future, the Customer may
be offered the possibility of card payment through a secure online payment gateway; the Provider
will inform about this possibility within payment instructions. The Customer pays all bank fees and
is responsible for the Provider receiving the course fee in full.
c. Due date. Unless stated otherwise, the course fee is due within 7 calendar days from enrollment
confirmation, but no later than before the start of the first course lesson. In case of agreed
installment payment, individual installments are due on dates established during registration (e.g.,
first part before course start, next part during its progress).
d. Payment receipt. The Provider will issue a tax document (invoice) for the received payment in
the Customer’s name. If the Customer requires issuing an invoice to a legal entity or with other
requirements (e.g., Company ID, VAT ID), they are obligated to state this fact during registration.e. Late payment. If the Customer does not pay the course fee within the established period, the
Provider is entitled to cancel the course reservation. Before canceling the spot, the Customer will
typically be notified by email and provided with a reasonable additional period for payment. If the
Provider does not receive payment even within this additional period, the order is considered
canceled by the Customer before course start. In such case, the cancellation conditions stated in
Article VII apply. The Provider reserves the right to refuse the Participant’s presence in any Lesson
if the Customer is in arrears with course fee payment.
V. Organization of Instruction and Communication
a. Form of instruction. Courses organized by the Provider may take place in-person (offline),
remotely (online) or in combined form, according to the character of the specific course.
Information about the form of instruction is always stated in the course description. For in-person
courses, the venue is stated; for online courses, the Customer receives connection instructions
before course start (e.g., videoconference link or access to online platform).
b. Schedule and lesson length. A standard course consists of regular lessons, usually held once
weekly. The total number of lessons and period of conduct is stated in the course description. The
Provider communicates specific days, lesson lengths, times and other lesson details before course
start.
c. Course content. Course curriculum is determined by the Provider according to age group and
topic (e.g., programming basics, robotics, game development, etc.). The Provider reserves the right
to reasonably adjust instruction content depending on participants’ progress and group needs,
provided this does not change the overall character of the course.
d. Communication with Customer. The Provider’s basic communication channel with the
Customer is the email address stated in the enrollment. Important course information will be sent to
this address, e.g., enrollment confirmation, organizational instructions, schedule changes or
announcements about makeup lessons. For quick communication, the Provider may also use other
forms of communication, e.g., messages through applications (e.g., WhatsApp, Telegram), if the
Customer provides the corresponding contact and agrees to this form of communication. In urgent
cases, the Provider may also contact the Customer by phone at the number stated in the enrollment.
The Customer acknowledges and agrees that legally significant communications (e.g., course
changes, cancellations, enrollment confirmations) may be delivered via email.
e. Online parent portal. The Provider may establish an online information system for parents,
which will serve to overview attendance, course progress, participant advancement or sharing
educational materials. If this platform is established, the Customer will receive access credentials
and further instructions. Communication through this system is considered equivalent to email
communication.
f. Customer and Participant obligations. The Customer is responsible for the Participant
attending lessons on time, reasonably prepared and equipped. For online instruction, this includes
especially equipment with internet connection and necessary software according to Provider
instructions. The course participant is obligated to follow instructor directions and basic rules of
decent behavior during instruction. The Provider reserves the right to exclude from the course a
participant who would repeatedly and seriously disrupt instruction or endanger themselves or
others. Exclusion will be preceded by parent notification. In case of exclusion for disciplinary
reasons, the Customer has no right to course fee refund, unless the Provider decides otherwise.g. Educational materials and technical conditions. The Provider ensures necessary study
materials for instruction. These materials may be provided in printed form (for in-person courses) or
electronically (email, through parent portal, etc.). For online courses, the Customer is obligated to
ensure suitable technical equipment for the child’s participation — for example, a computer with
internet connection, microphone and installed application (e.g., Zoom). The Provider bears no
responsibility for technical difficulties on the Customer’s side that prevent the participant from
attending a lesson.
VI. Missed Lessons and Substitutions
a. Participant absence. If the Participant cannot attend a lesson for their own reasons (e.g., illness,
family vacation, school event), they have no right to a makeup lesson or proportional course fee
refund. Courses are organized as group instruction that proceeds according to the established
schedule regardless of individual participants’ absence.
b. Voluntary compensation possibilities. The Provider may attempt, within their operational
capabilities, to offer voluntary substitution, for example in the form of participation in another
lesson of a similar course, providing educational materials from the missed lesson or consultation
with the instructor. These possibilities are voluntary performance by the Provider; provision of such
substitution cannot be guaranteed. Providing compensation in the past or providing compensation to
another Participant does not establish a right to provide compensation in other cases.
c. Missed individual lessons. For individual lessons (i.e., lessons with one participant), the
Customer may cancel the agreed date without penalty no later than 24 hours in advance. In such
case, the lesson will be moved to another mutually agreed date. When canceling within a shorter
period, or if the Participant fails to attend the lesson without excuse, the lesson is forfeited without
right to substitution and the Customer has no right to course fee refund.
d. Short-term technical outages during online lessons. Temporary technical outages on the
Provider’s side during online lessons (e.g., connection interruption) will be resolved according to
the situation by extending the lesson, repeating instruction at the next date, or providing a makeup
lesson, if the outage prevents conducting a substantial part of the instruction.
VII. Contract Withdrawal and Cancellation Terms
a. Canceling participation before course start. The Customer is entitled to cancel their
participation in the course (withdraw from the contract) no later than five working days before the
first lesson. In such case, the Provider will refund the course fee in full. If the Customer requests
cancellation later, the Provider will attempt to fill the vacated spot with another interested party. If
successful, the course fee will be refunded in full; otherwise, the Provider is entitled to charge a
cancellation fee equal to the course fee.
b. Interrupting participation during the course. If the Customer decides to interrupt participation
during an already ongoing course, they have no right to refund of a proportional part of the course
fee. An exception may be a serious situation, for example long-term illness of the Participant
preventing further attendance, documented by medical certificate, or fundamental change in family
situation. In such case, the Provider may offer partial compensation, for example refunding a
proportional part of the course fee, suspending the course and continuing at another date, or
transferring remaining credit to other services. Providing this substitution depends on the Provider’s
discretion; the Customer has no right to it.c. Form and effectiveness. Canceling participation must be announced in writing, typically by
email to the Provider’s official contact address. The decisive date is considered the day of delivery
of such notification. The Provider will confirm receipt of the cancellation and agree with the
Customer on further procedure.
d. Course fee refund. Any course fee refund will be made without undue delay from cancellation
confirmation, by transfer to the bank account from which payment was made, unless the parties
agree otherwise.
e. Withdrawal from remotely concluded contract. The Customer acknowledges that the
Provider’s courses represent services connected with leisure time use provided at a specific date. In
accordance with § 1837 letter j) of the Civil Code, it is therefore not possible to withdraw from the
contract within 14 days, even if it was concluded through distance communication means.
VIII. Changes and Cancellation by the Provider
a. Not starting course for operational reasons. The Provider reserves the right not to start a
course if insufficient participants enroll or other serious operational reasons arise that prevent
opening (e.g., long-term instructor indisposition, technical failure). In such case, the Customer will
be informed as early as possible before the planned start and the Provider will refund 100% of the
paid course fee, or offer to transfer payment to another course.
b. Minor organizational changes during the course. During an ongoing course, minor
organizational changes may occur that do not affect the overall scope of service — for example, one-
time postponement of a lesson date, instructor change or short-term instruction interruption due to
force majeure. These changes are not contract breach and do not establish the Customer’s right to
compensation.
c. Lesson cancellation by the Provider. If a lesson is canceled by the Provider (e.g., due to
instructor illness, technical problems or other operational reasons), the Provider will attempt to
ensure a suitable alternative in the form of a makeup lesson at the earliest possible date (e.g., by
adding a lesson at the end of the course or arranging another date), or proportional financial
compensation if a makeup lesson cannot be ensured (e.g., after course completion or due to
Participant non-attendance at the makeup date). Compensation will be provided in the form of
partial course fee refund or discount on the next course.
d. Significant changes. If a significant change occurs that could fundamentally affect the
Participant’s ability to participate (e.g., long-term change of instruction day or form changing from
in-person to online instruction), the Customer will be informed of this change in advance and
allowed to express their disagreement in writing. If they do so no later than 10 days from
notification, the Provider will offer them a suitable solution — for example, transfer to another
course or proportional course fee refund. If the Customer does not respond, it is assumed they agree
with the change.
IX. Transfer of Participation to Another Person
a. Transfer possibility. If the Course Participant can no longer attend instruction, they may propose
transferring participation to another person. Such transfer must be requested in writing and is only
possible with the Provider’s prior consent and simultaneously with the new person’s consent to these
Terms and Personal Data Processing Principles. Transfer is usually possible before course start or
after completing a maximum of several initial lessons.b. Requirements for new participant. The new Participant must meet the specific course
conditions, especially age category and any entry knowledge. The Customer is responsible for the
new person (or their parents) being properly familiarized with these Terms. Transfer becomes
effective when confirmed by the Provider and simultaneously when acceptance of Terms and
Principles by the new Customer or Participant is confirmed.
c. Administrative fee. A reasonable administrative fee may be charged for transfer, which will not
exceed the Provider’s actual costs. The Customer will be informed of any fee in advance.
X. Completion Certificate
a. Certificate issuance possibility. The Provider may issue completion certificates or achievement
level certifications to Participants who successfully complete the course.
b. Conditions for obtaining. Certificate issuance may be conditional on meeting requirements
established by the Provider at course start. Participation in at least 75% of lessons, active
engagement in instruction and successful completion of a final project or test is expected.
c. Individual assessment for absences. In case of excused long-term absence (e.g., due to illness),
the Provider may recognize course completion individually, for example after verifying achieved
knowledge at a makeup date. If the participant does not meet established conditions, a certificate
need not be issued.
d. Certificate form and purpose. The certificate is standardly provided in electronic form (PDF),
also in printed form upon request. It serves as confirmation of participation and achieved progress.
It is not an accredited document according to the Ministry of Education.
XI. Other Provisions
a. Rights to educational materials. All educational materials provided within the course are
intended exclusively for the participant’s personal use and are subject to copyright protection. Any
further distribution, copying or commercial use without the Provider’s express consent is prohibited.
b. Rights to participant outputs. Copyrighted works created by Participants during the course
(e.g., programming projects, graphics, models) may be used by the Provider for any purposes,
especially for course presentation, promotion or further educational activities.
c. Liability. The Provider bears no responsibility for technical difficulties on the Customer’s side or
for damages caused by force majeure. The Provider also does not guarantee participation results or
that the Participant will achieve a specific knowledge level.
d. Participant exclusion for Terms violation. In case of substantial or repeated minor violation of
these Terms by the Customer or Participant (e.g., non-respect of behavior rules, serious instruction
disruption, non-compliance with instructor directions, etc.), the Provider is entitled to unilaterally
terminate service provision to the given Participant and Customer, without right to course fee
refund. Such termination will be preceded by written Customer notification, unless the situation’s
severity requires immediate intervention.
e. Distance communication. The Customer agrees to use distance communication means when
concluding the contract and providing Services. The Customer bears costs incurred when using
these means.XII. Final Provisions
a. Legal regime. Legal relations between the Provider and Customer that are not explicitly
regulated by these Terms are governed by Czech Republic law. If the Customer is a consumer, the
Civil Code and Consumer Protection Act apply especially.
b. Out-of-court dispute resolution. The Customer as a consumer has the right to out-of-court
dispute resolution. The competent entity is the Czech Trade Inspection (www.coi.cz). A proposal
may be submitted within one year from when the Customer first asserted their claim with the
Provider.
c. Personal data processing. In connection with service provision, personal data of the Customer
and Course Participant is processed. Processing rules, data scope, purposes and other information
are stated in the Personal Data Processing Principles document, available on the Provider’s website.
d. Terms effectiveness and changes. These Terms become valid and effective on the date stated
below and replace all previous versions. The Provider reserves the right to change the Terms to a
reasonable extent, especially in connection with legal regulation development or service provision
methods. New versions will be published on the Provider’s website. It is assumed that the Customer
expressed consent to Terms changes and accepted their updated version if they were sent by email
and within 14 days from email delivery to the Company, they did not notify their disagreement in
writing.
e. Severability clause. If any provision of these Terms proves invalid, this does not cause invalidity
of the Terms as a whole. The parties undertake to replace such provision with a new one that best
corresponds to the original in content and purpose.
Validity of these Terms: This document is effective from September 1, 2025.
Czech 
English